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Terms & Conditions
Conditions of use
The contents of soundmasterscotland.com World Wide Web pages are
copyright © soundmasterscotland.com 2004. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the
contents in any form without the prior written permission of
soundmasterscotland .com is prohibited except in accordance with the
following permission. Soundmaster Scotland consents to you storing on
your computer or printing copies of extracts from these pages for your
personal use only.
The contents of the soundmasterscotland.com World Wide Web pages are
provided "as is". Except as required by applicable law no warranty of
any kind, either express or implied, is made in relation to the
accuracy, reliability or content of the pages. soundmasterscotland.com
reserves the right to revise the pages or withdraw access to them at
any time.
soundmasterscotland.com assumes no responsibility for material created
or published by third parties that the soundmasterscotland.com World
Wide Web pages have a link to.
By submitting material to any of our servers, for example by e-mail or
via World Wide Web pages, you agree to the following terms. You make
the material available knowing that we may publish it. You warrant that
the material is fit for publication. You agree to indemnify us if any
third party takes action against us in relation to the material you
submit. You agree not to take action against us in relation to material
that you submit. By submitting material you warranty that you believe
soundmasterscotland.com may publish the material.
Complaints Procedure
A complaint is any written or spoken expression of users'
dissatisfaction in relation to soundmasterscotland.com We aim to
ensure that we:
treat complaints seriously and deal with them properly;
resolve complaints promptly and informally whenever possible; and
learn from complaints and take action to improve our service
What to do if you have a Complaint
You can complain about soundmaster scotland.com to a member of its
staff in writing, by fax, by e-mail, by telephone or in person (by
appointment please).
123 Cross Arthurlie Street
Barrhead
Glasgow
G78 1EE
Tel: 0141 876 1819
Tel: 0141 876 1919
Fax : 0141 881 1515
Open: 9.00-6.00 mon - thur,fri - 9.00-5.00 Saturday 10.00 - 5.00
What Happens Next?
If you complain in person or over the telephone, we will try to resolve
the complaint on the spot. Similarly, if you complain in writing, by
fax, or by e-mail, we will try to respond promptly and in any case
within 5 working days. If this is not possible, we will explain why and
give a new deadline.
If you are not happy with the initial response you receive, you can get
back in touch with us and we will pass your complaint to a more senior
member of staff who will try to resolve it.
If, following your second response, you are still not satisfied, you
can ask for your complaint to be referred to the proprietor, Mr. Gordon
Ballantyne
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